Returns & Exchanges

At Twillory, we want you to look and feel your best, which is why we offer a 30-day window for returns and exchanges on all unworn and unwashed items. Simply use our automated portal to initiate your request and receive a prepaid shipping label instantly.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Choose your preferred return method to generate a prepaid USPS or UPS shipping label, which will be sent directly to your email.

• 3.
  Package Your Items

  Place the items in their original packaging, attach the prepaid shipping label to the outside of the box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.