Frequently Asked Questions
Everything you need to know about your Twillory experience.
How do I determine my correct size?
We recommend using our 'Size Finder' tool located on each product page. By entering your height, weight, and fit preference, we can accurately suggest whether you should choose our Extra Trim, Slim, or Contemporary fits.
What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase for all unworn and unwashed items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.
How should I care for my Non-Iron and Performance shirts?
To maintain the longevity of your garments, we recommend a cold machine wash and tumble dry on low heat. Our Performance fabrics are designed to be wrinkle-resistant, so avoid using heavy starch or high-heat ironing.
Do you offer international shipping?
Yes, Twillory ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Standard domestic shipping usually takes 3-5 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Affirm for interest-free installment payments.